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  • Sale Items
  • Returned Items
  • Returns/Exchanges
  • Back Ordered Items
  • Gift Giving
  • Gift Certificates
  • Free Shipping
  • Sale Items
  • Sizing and Fit
  • Placing an order




    Q: Sale Items
    What is your policy for returning sale merchandise?

    A: Once your order is received you have ten days to return the items for EXCHANGE only. All manufacturer's and Divas of the Desert hangtags must be intact and there can not be any signs of wear. There must be a deposit of $8.95 into the sunydaz42@msn pay pal account for return shipping. We reserve the right to refuse an exchange if all the above criteria are noy met. Lingere, swimwear, and jewelry are a final sale. It is recommended that you email customerservice@divasofthedesert.com to let them know you are returning an item for exchange. It is also recommended that in the email you tell us what you want to exchange the item/s for so that they don't sell out prior to receiving your exchange. If you have ANY questions regarding our sale merchandise please do not hesitate to contact us with any questions you may have at customerservice@divasofthedesert.com.
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    Q: Returned Items
    I recently shipped back a return. How will I know you received my return?

    A: Once the item is received we will email you that the package was received.
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    Q: Returns/Exchanges
    What is your return policy?

    A: Once your order is received you have ten days to return the items for a full refund less the shipping charges. All returned items must be in their original condition. All manufacturer and Divas of the Desert hangtags must be attached to the items in their original place and can not be damaged in any way. We reserve the right to refuse a refund if all the above criteria is not met. Lingere, swimsuits, and jewelry are not returnable. Shoes can not have any scuff marks on the bottom of the shoe or foot inprints in the footbed. Sale merchandise can be returned for exchange only and must include &8.95 return postage. If you have any questions or concerns please call us or email to customerservice@divasofthedesert.com.
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    Q: Back Ordered Items
    How long does it take to receive a back ordered item?

    A: We do not do back orders. We do our best to keep our site current. Sometimes in stock items get discontinued or there is a problem with manufacturing. We would notify you regarding the out of stock item, refund your money, and notify you when the item becomes available for you to purchase again. On these items we do offer you free shipping because we could not accomadate you initially.
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    Q: Gift Giving
    If I am buying a gift for someone can I have it wrapped with a card?

    A: We offer great gift bags and hand made cards. When placing your order, in the "special instructions" section, let us know that you are buying a gift for someone and we will make sure the price tag is removed, we will fluff and puff a gift bag and include a personalized message from you. You can also ask for one of our hand made cards. All free of charge!
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    Q: Gift Certificates
    Do you offer gift certificates?

    A: Currently, we do not offer them for purchase on line. However, you can call the store and we would be happy to send or email a personalized gift certificate to that special someone for their birthday, Christmas, anniversary or just because. In order to use the gift certificate the receiver would need to contact the store to place their order.
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    Q: Free Shipping
    Do you ever offer free Shipping?

    A: YES! If you place an order for $200 or more we will refund you the shipping charges to your pay pal account. This is for ground shipping only.
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    Q: Sale Items
    What is your return policy if I buy something on sale?

    A: Sale merchandise is exchange only. All manufacturer's and Divas of the Desert hangtags must be intact and there can not be any signs of wear. There must be a deposit of $8.95 into the sunydaz42@msn pay pal account for return shipping. We reserve the right to refuse an exchange if all the above criteria are noy met. Lingere, swimwear, and jewelry are a final sale. If you have ANY questions regarding our sale merchandise please do not hesitate to contact us with any questions you may have at customerservice@divasofthedesert.com.
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    Q: Sizing and Fit
    What do I do if I have a questions regarding size or fit of an item.

    A: We try to let our customers know if we feel a line runs small or generous. We provide that information in the item description. However, if you have any questions you can always email us at customerservice@divasofthedesert.com or call between the hours of 10 a.m. and 5:30 pm pacific standard time Moday through Saturday, and we will be happy to answer any questions you may have. We want your shopping experience with Divas of the Desert to be fantastic and we want you to love what you buy!
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    Q: Placing an order
    When I place my order, how long does it take for my order to be shipped?

    A: Orders placed Monday through Friday are normally shipped within 24 hours. Orders placed on the weekends will be shipped on the next business day. All orders ship from La Quinta California and can take up to 5 business days to receive depending on your location. You will receive an email notification from UPS, Fedex, or USPS that your order has shipped. If you have any questions at all you can always contact us at: customerservice@divasofthedesert.com.





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